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Personal changes

If you change your name, address or telephone number this page will let you know what to do to ensure our records are up to date.

Our contact details for any queries are as follows:

Birmingham Midshires Mortgage Servicing
PO Box 833

0345 300 2627

Name changes

If you've changed your name due to a change in your marital status or by deed poll, we need you to forward either the original or certified copies of your name change documentation e.g. marriage certificate.

The copy must be certified by a solicitor. Upon receipt of this we'll update our records accordingly.

Address changes

If you've moved house and our records need updating, please inform us of your new address details in writing. All parties to your mortgage must sign this correspondence.

Telephone number update

If you have a new telephone number and you'd like us to update our records, please contact us by telephone or letter. By having your correct telephone number, it gives us the opportunity to speak to you direct about your enquiries and allows us to discuss your account on a more personal level.

For telephone line opening times, please read the information in our contact section. Calls may be monitored and recorded for security and training purposes.

Our tracker rate mortgages are linked to Bank of England Bank Rate (also known as Bank of England repo rate). Details of this rate can be found on the Bank of England website or in the Financial Times or other leading newspapers.

Security and privacy policy

© Birmingham Midshires

This site is intended for UK residents unless otherwise stated. Mortgage Loans will be made by Birmingham Midshires.
Birmingham Midshires is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh, EH1 1YZ.
To contact the FCA Consumer helpline, please ring 0800 111 6768 or visit MoneyHelper.