Existing Customers
You can use this section of the website to help you with the following enquiries which you may have regarding your mortgage account:
If you change your name, address or telephone number this section will let you know what to do to ensure our records are up to date.
Look at this section if you require a copy statement, a part year statement, redemption or closing statement for your mortgage account. This section may also help you if you have a query after receiving your annual mortgage
statement or a query with the balance on your mortgage account.
If you have any queries regarding the interest rate or product your mortgage account is on this section will help. It also provides information regarding having your account changed to a capitalising interest daily basis
and tells you how to request a certificate of interest.
If you have a query with the amount of your monthly mortgage payment or wish to repay a lump sum please refer to this section. It also provides information regarding what to do if you overpay. If you are included in our
annual repayment change scheme it explains to you what to do if you want to be removed from the scheme. It also explains what to do if you want your mortgage term altering. If you have cancelled your Direct Debit, we can help to make sure you're ready to restart your monthly payments.
Guide to Mortgages on Properties to be Let (PDF 1,869kb, document opens in a new window)