Skip to main content

You are here:

  1. Home
  2. Existing Customers

Existing Customers

You can use this section of the website to help you with the following enquiries which you may have regarding your mortgage account:

Support for our residential mortgage customers

We understand you might be worried about the rising costs of living - we're here to help.

To support you through this difficult time, we've introduced a range of options that could help you stay on top of your mortgage payments.

Residential mortgage support

Personal changes

If you change your name, address or telephone number this section will let you know what to do to ensure our records are up to date.


Look at this section if you would like to make regular or lump sum overpayments.

Statement information

Look at this section if you require a copy statement, a part year statement, redemption or closing statement for your mortgage account. This section may also help you if you have a query after receiving your annual mortgage statement or a query with the balance on your mortgage account.

Interest rate information

If you have any queries regarding the interest rate or product your mortgage account is on and need to know how to request a certificate of interest this section will help.

Payment information

If you have a query with the amount of your monthly mortgage payment or wish to repay a lump sum please refer to this section. It also provides information regarding what to do if you overpay and explains what to do if you want your mortgage term altering. If you have cancelled your Direct Debit, we can help to make sure you're ready to restart your monthly payments.

Sustainability hub

Find out more about government schemes, how to fund energy efficient property improvements, and tips on how to make your property more sustainable.

Useful Documents

For telephone line opening times, please read the information in our contact section. Calls may be monitored and recorded for security and training purposes.

Our tracker rate mortgages are linked to Bank of England Bank Rate (also known as Bank of England repo rate). Details of this rate can be found on the Bank of England website or in the Financial Times or other leading newspapers.

Security and privacy policy

© Birmingham Midshires

This site is intended for UK residents unless otherwise stated. Mortgage Loans will be made by Birmingham Midshires.
Birmingham Midshires is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh, EH1 1YZ.
To contact the FCA Consumer helpline, please ring 0800 111 6768 or visit MoneyHelper.