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Existing Customers

You can use this section of the website to help you with the following enquiries which you may have regarding your mortgage account:

Personal changes

If you change your name, address or telephone number this section will let you know what to do to ensure our records are up to date.

Statement information

Look at this section if you require a copy statement, a part year statement, redemption or closing statement for your mortgage account. This section may also help you if you have a query after receiving your annual mortgage statement or a query with the balance on your mortgage account.

Interest rate information

If you have any queries regarding the interest rate or product your mortgage account is on this section will help. It also provides information regarding having your account changed to a capitalising interest daily basis and tells you how to request a certificate of interest.

Payment information

If you have a query with the amount of your monthly mortgage payment or wish to repay a lump sum please refer to this section. It also provides information regarding what to do if you overpay. If you are included in our annual repayment change scheme it explains to you what to do if you want to be removed from the scheme. It also explains what to do if you want your mortgage term altering. If you have cancelled your Direct Debit, we can help to make sure you're ready to restart your monthly payments.

Useful Documents

Guide to Mortgages on Properties to be Let (PDF 1,869kb, document opens in a new window)

For telephone line opening times, please read the information in our contact section. Calls may be monitored and recorded for security and training purposes.

Our tracker rate mortgages are linked to Bank of England Bank Rate (also known as Bank of England repo rate). Details of this rate can be found on the Bank of England website or in the Financial Times or other leading newspapers.

Security and privacy policy

© Birmingham Midshires

This site is intended for UK residents unless otherwise stated. Mortgage Loans will be made by Birmingham Midshires.
Birmingham Midshires is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh, EH1 1YZ.
To contact the FCA Consumer helpline, please ring 0800 111 6768 or visit