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Questions about lending

I have recently changed my address. What do I need to do?

If you've moved house and our records need updating, please inform us of your new address details in writing. All parties to your mortgage must sign this correspondence.

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I have recently changed my name. What do I need to do?

You will need to send in to Birmingham Midshires Servicing the official document confirming your change of name (e.g. marriage certificate or deed poll) and a signed letter of authority. Please remember to sign both your old name and your new name, so we have a record of both signatures.

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I want to let my property. What is the procedure?

If you would like any further information, please contact the lending call centre on 0345 300 2627 who will be happy to discuss the details involved with letting your property.

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What does APR and APRC mean, and what does it represent?

APR stands for Annual Percentage Rate and APRC stands for Annual Percentage Rate of Charge. This is an annual interest rate which takes account of fees and charges to reflect the total cost of your mortgage. Your Mortgage Illustration will detail the fees which are included in this calculation. Both the APR and APRC are calculated using a standard method to provide an effective way for you to compare quotes from different lenders.

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I want to make a refund request. What do I need to do?

If you accidentally overpay on your account we can refund the overpaid amount to you, this would normally apply to accounts which are paid by standing order.

We generally consider a refund request for the current mortgage year only.

If you want to request a refund please contact the lending call centre on 0345 300 2627.

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I want to make an annual repayment change scheme removal request. What do I need to do?

The Annual Repayment Change Scheme (ARC) was introduced to help customers budget for their mortgage payments. Under this scheme mortgage payments are only calculated once at the start of each mortgage year. This payment then remains the same for the following 12 months regardless of any interest rate changes.

Customers in this scheme can opt out and have a new payment calculated each time the interest rate changes.

Please contact the lending call centre on 0345 300 2627 to request this.

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I want to change the term on my mortgage. What do I need to do?

The term on a mortgage account can either be extended or reduced. Further information about this can be obtained from our lending call centre on 0345 300 2627.

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For telephone line opening times, please read the information in our contact section. Calls may be monitored and recorded for security and training purposes.

Our tracker rate mortgages are linked to Bank of England Bank Rate (also known as Bank of England repo rate). Details of this rate can be found on the Bank of England website or in the Financial Times or other leading newspapers.

Security and privacy policy

© Birmingham Midshires

This site is intended for UK residents unless otherwise stated. Mortgage Loans will be made by Birmingham Midshires.
Birmingham Midshires is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh, EH1 1YZ.
To contact the FCA Consumer helpline, please ring 0800 111 6768 or visit moneyadviceservice.org.uk/.