Rate and product queries
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How do I change my payment?
If you pay your mortgage by direct debit, you do not need to do anything as we will automatically change your payment from the date shown. If you do not pay your mortgage by direct debit you will need to ensure that your new payment is made from the date shown. This could be a good time to consider paying by direct debit. If you would like more information please call our lending call centre on 0345 300 2627 (Our lines are open 8am to 8pm Monday to Friday and 9am to 1pm Saturday).
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When will my payment change following an interest rate change?
If you are affected by a change in interest rate and a change to your monthly payment we will write to you ahead of your monthly payment due date.
Interest rate changes usually take effect from the 1st of the following month. If your monthly payment is recalculated as a result of a change in our interest rates, following a BoE Base Rate change, we will always give you a minimum of 4 working days’ advance notice before the new payment is due. We will always give you more notice when we are able.
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What does APR and APRC mean, and what does it represent?
APR stands for Annual Percentage Rate and APRC stands for Annual Percentage Rate of Charge. This is an annual interest rate which takes account of fees and charges to reflect the total cost of your mortgage. Your Mortgage Illustration will detail the fees which are included in this calculation. Both the APR and APRC are calculated using a standard method to provide an effective way for you to compare quotes from different lenders.
You can use our Rate Change Calculator to get an idea of how much your monthly mortgage payment might change.
Representative example
A mortgage of £145,000 payable over 20 years, initially on a fixed rate for 3 years at 2.99% and then on our variable rate of 4.44% for the remaining 17 years, would require 36 monthly payments of £803.44 followed by 204 monthly payments of £912.65.
The total amount payable would be £215,104.44 made up of the loan amount, plus interest (£70,104.44).
The overall cost for comparison is 4.2% APRC representative.
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What if I have made an arrangement to pay a different amount or my account is in arrears?
If you currently have an arrangement to pay an additional payment or reduced amount, the new payment does not take this into account. If you pay by direct debit, we will collect the arrangement amount that has been agreed with you. If you do not pay by direct debit, please continue to make the payment that you have agreed with our collections team or contact them to review your arrangement.
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How do I add or remove a person named on my mortgage account?
If you want to add or remove a name on your mortgage account, and you are a Buy-to-Let customer, please speak to your Mortgage Adviser. If you are a residential customer, please call us on 0345 300 2627.
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What if my name details are incorrect?
If any of your details are incorrect, please let us know in writing and send the relevant documentation to our lending correspondence team at the address shown below.
Marriage:
Original/Certified Copy (O/CC) of your marriage certificate
Reverted to maiden name:
As above or O/CC of your birth certificate deed poll:- O/CC of the change of name deed
Birmingham Midshires Mortgage Servicing
PO Box 833
LEEDS
LS1 9PU
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For information on your new payment, please contact our lending call centre on 0345 300 2627 Lines open Monday to Friday 8am to 8pm, Saturday 9am to 1pm
For information on DWP payments, arrears or arrangements to pay a different amount please contact our collections team on 0808 145 0372